西安高新區福朋喜來登酒店-住客評論

Guest（Business traveler） 2025-04-01
挺好的酒店環境很好工作人員也都很周到點了外賣還提醒我及時拿怕涼了不好吃哈哈。下次來出差還會考慮這里的，早餐豐富、房間環境好安靜適合辦公
酒店回復：
尊敬的賓客：您好！感謝您對西安高新區福朋喜來登酒店的支持與厚愛！您的滿意是我們全體員工追求的目標。我們會讓更多的賓客感受我們熱情周到的服務。一如既往的將酒店最好的產品展示給大家，為每一位賓客提供我們熱情周到的服務。期待您的再次光臨！賓客服務經理--Yolanda Qiang
Guest（Traveling with friends） 2025-04-01
新酒店設施設備都很好很有品質前臺服務也特別好很專業介紹了整個酒店的設施也很感謝Yolanda對我的幫助推薦的路線很好沒有踩坑房間衞生很乾凈細節也很好前幾天住的酒店馬克杯都直接放在桌面上,很不衞生.這里都是放在抽屜里用著放心.
酒店回復：
尊敬的賓客：您好！感謝您對西安高新區福朋喜來登酒店的支持與厚愛！您的滿意是我們全體員工追求的目標。我們會讓更多的賓客感受我們熱情周到的服務。一如既往的將酒店最好的產品展示給大家，為每一位賓客提供我們熱情周到的服務。期待您的再次光臨！賓客服務經理--Yolanda Qiang
Guest（Couple） 2025-04-01
酒店位置便利，出行方便，緊鄰地鐵，房間乾凈整潔、明亮，前臺小哥哥服務熱情周到，還免費贈送了兩份早餐，下次來玩還住你家。
酒店回復：
尊敬的賓客：您好！感謝您對西安高新區福朋喜來登酒店的支持與厚愛！您的滿意是我們全體員工追求的目標。我們會讓更多的賓客感受我們熱情周到的服務。一如既往的將酒店最好的產品展示給大家，為每一位賓客提供我們熱情周到的服務。期待您的再次光臨！賓客服務經理--Alvin Wu
Guest（Couple） 2025-04-01
設施：好，去年女兒開學來住過一段時間，今年五一過來感覺房間依舊如新，維護的非常好; 衞生：乾凈整潔; 環境：西安電子科技大學西門零距離;
酒店回復：
尊敬的賓客：您好！感謝您對西安高新區福朋喜來登酒店的支持與厚愛！您的滿意是我們全體員工追求的目標。我們會讓更多的賓客感受我們熱情周到的服務。一如既往的將酒店最好的產品展示給大家，為每一位賓客提供我們熱情周到的服務。期待您的再次光臨！賓客服務經理--Alvin Wu
Guest（Business traveler） 2025-04-01
The hotel room is spacious and clean; however, the location is not very convenient. The breakfast leaves much room for improvement.
酒店回復：
Dear Valued Guest, Greetings from Four Points by Sheraton Xi'an High-tech Zone! Please accept our sincerest apologies for the inconvenience you experienced during your stay. We take your feedback regarding the breakfast service very seriously, and our management team has placed great emphasis on improving the dining options. We have been actively optimizing the menu at our restaurant. It would be our genuine pleasure to have another opportunity to serve you, allowing you to witness the enhanced service attitude of every team member as well as the improvements in our facilities and environment. Looking forward to welcoming you back! ----Guest Service Manager Yolanda Qiang
Guest（Solo traveler） 2025-01-01
Stayed here as it had close access to a school where i had meetings. There is nothing much around but metro line 6 is by the hotel giving access to the main city attractions. Room clean, service good, breakfast fine. Room temperature arguably a little too warm but all in a good hotel. Lots of consruction in the area which suggests it will become a busier area in years to come.
酒店回復：
尊敬的賓客您好：感謝您對我們的肯定，我們也會給您提供更加細致周到的服務體驗，讓追求卓越的您即使在旅途中也會有如在家般的舒適與便捷。很高興能為您的出游帶來美好的時光。您的贊賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，歡迎您再回來體驗，祝生活愉快！---賓客服務經理Yolanda Qiang
Guest（Solo traveler） 2024-09-01
The hotel access was actually blocked by a road construction but I could not find any information on the website nor in trip.com. On top of that hotel staff did not say anything when I checked in nor that they show their regret about the inconvenient I had.
酒店回復：
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of check in is below our standard. Providing the highest level of hospitality is our number one priority and I?sincerely apologize for failing to meet your expectations. I have shared your feedback with FO team to ensure the necessary guidelines are in place and reviewed to prevent not show concern to our guest from occurring in the future. We do apologize for hotel main entrance changed inconvenience caused.I hope you choose to stay with us again when your travels bring you back to the area. Front Office Manager - Tony Liu
Guest（Family） 2024-07-01
A quality hotel stuck in an unfortunate location. Good service and kind people but when we stayed, the western menu was not available for lunch/dinner. The local Chinese food on the menu was average. However, breakfast had more international options and was good. The room was very nice.
酒店回復：
Dear guest .Thank you for staying in our hotel and receiving your suggestions. We appreciate your support and attention and hope we can have the opportunity to serve you again. If you have any other questions or need help, please feel free to contact us and we will be happy to serve you.
Guest（Business traveler） 2024-06-01
Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.
酒店回復：
Dear guest: Hello! Thank you for choosing our hotel, the hotel is located near the high-tech Phase 3 supporting facilities are under construction, you can also contact the front desk to recommend the supporting entertainment near the hotel. We are deeply sorry that you have experienced problems with our service. We take your feedback very seriously and will take immediate action to address the root cause of the issue to avoid a similar situation happening again. Thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!

西安高新區福朋喜來登酒店

客戶評價 由實住客人提供的真實點評

Guest（Business traveler） 2025-04-01

Guest（Traveling with friends） 2025-04-01

Guest（Couple） 2025-04-01

Guest（Couple） 2025-04-01

Guest（Business traveler） 2025-04-01

Guest（Solo traveler） 2025-01-01

Guest（Solo traveler） 2024-09-01

Guest（Family） 2024-07-01

Guest（Business traveler） 2024-06-01

客戶評價由實住客人提供的真實點評